Its a pain getting through to ICICIs call center. I have been trying to reach them for the past few weeks through their phone banking system. Either they play a standard message "Your wait time is more than 4 minutes, so you can wait or call later". If I wait, you are subjected to torture by ICICI marketing bs and no operator comes online. If I dont wait, well, I go through the same step to reach an operator who has told me thrice in the past week that the system is under maintenance hence nothing can be done. Frustrated I contacted them through my online application and sent them a mail. No response yet.
Their slogan goes, "Hum Hain Na" (We are there for you, roughly translated). Well, you are there, safely hiding behind a maze of switches and wires from the irate customer.
Thursday, May 26, 2005
I cant C ICICI
Posted by ecophilo at 7:23 PM
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3 comments:
Sounds more like "Hum Na Hain"
Icici is one big pain buddy. Their call center has set new records in customer dissatisfaction, they just go on a customer acquisition spree without setting infra in place to handle them.
Listen to this ....
ICICI debits an SB account holder Rs. 2 Lacs (by mistake!!!) and when contacted , apologizes, reverts the debit, and pleads them to maintain silence , there is a call center exec who calls every day to apologize ...
So much so for IC IC I !!!
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