Wednesday, June 08, 2005

e-ticket - Indian railways

Todays Businessline says that Indian Railways will introduce e-ticketing on an experimental basis on the Kalka-Chandigarh-Delhi route. IR is the second largest e-commerce transactor after Air Deccan.

e-ticketing has already been introduced by airways including Air Deccan. While this is a good move by IR, they need to rapidly introduce faster trains if they are to meet the competition that they face both from roads and air.

What IR does not have is an online cancellation facility. Tickets still have to be taken to an ticketing centre and cancelled. This is a feature that needs to be introduced to complete the cycle.

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