Thursday, May 04, 2006

The online demand d(r)aft

ICICIs online avatar has a new service known as online demand draft service. I was looking for one recently and on clicking the button, I got the shock of my life.

After filling the requisite details , it said, I would get the demand draft within 8 (yes, eight) working days. Duh! Eight days for a demand draft. I would withdraw the service if I cant promise the same within 2 working days including time for courier. If Indian Railways can do it, why cant ICICI?


Anonymous said...

Indian Railways is struggling to get customers, and looking at ways to actually improve.
ICICI is struggling to manage available customers. They have no apparent business need to give you a better service.
Same with Jet Airways - moving from the best in customer care to the worst.

Neelakantan said...

Thats a nice comparison. I will blog on it sometime perhaps!

Kaps said...

i think they might have centralized this in some city (say mumbai) and might courier it from there. i think citibank does a better job with the online draft service.

Neelakantan said...

But 8 days? snail mail would do better!

hobbit said...

The problem seems to be a disconnect between our banker's creative client servicing plans and their people who actually implement it on ground. Like the sales guys or the ladies at the desks in banks who don't bother to take much care.