Saturday, January 05, 2008

Made in India

Or how to outsource an industry to India. It is very simple. The players are what we will call the customer who wishes to outsource stuff to India. Then there are those in India, who will do the work, we will call them employees. There are also sponsors, competing companies and other stakeholders in this whole business.

First locate a customer, if you are a company or if you are a customer, you locate a company. So, if you are a firm that wishes to outsource, you locate "companies". "Companies" should ideally have, young brainwashable recruits, have a low cost of operation.

Once you have chosen the company, you call on the best and brightest (or just the new recruits) for knowledge transfer. It is preferable at this juncture that a trainer is also in the group, so this trainer can pass on the knowledge to the recruits. Here, it helps if you have an expat(s) from your company who can go out and work for a short while.

The balance knowledge can be passed on via electronic media - CBT or phones. You need to activate chat forums and other electronic messaging systems so that you need to pass on only "delta" knowledge to the recruits.

A company needs to have, preferably, multiple training centres, offices and enough back up and risk planning capability. It is also important that they are located in catchment areas for the labour.

Once you are done, establishing the initial level of confidence with the first few projects, you let them off on their own. You could, ideally, spin off the company into an "independent" entity, so effectively, it could survive without you. Payments can be made via the existing system or via a barter system involving multiple currencies. That is the easiest part anyway.

So, you thought, this is how an companies outsource IT? No, with just a few changes to the nomenclature, this is how to set up a Jihadi Factory.

Not too different is it not?

(And then of course, as a failover and a backup strategy, ISI has involved Bangladesh - call it nearshoring - a nice red herring.)

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