Sunday, April 06, 2008

Sorry sir, no change

If you are the first customer at any shop when you are about to make the payment, this is a common refrain.  "Sorry, sir, I dont have change."


Well then please change, and keep change. You run the shop, you expect customers to walk in, why don't you be ready with change when you set up shop? How do you expect that every one of your customers has exact change?

2 comments:

niti bhan said...

Interesting observation, Neelakantan. Their attitude made sense in the context of the old Indian economy where the customer was not the king but a humble supplicant willing to wait years for a scooter. In today's changing market, they won't 'adjust maadi' to the shopkeeper's position and simply go to the next shop. Would this be right?

Neelakantan said...

Precisely!