"I wish we could find a way of reducing costs on our credit card. Many of these idiots pay up on time and dont let us make money. On top of it, they expect to be rewarded for points"
"Shh...dont call them idiots though we treat them like that. They are our customers."
"Well, alright. Dont tell anyone..."
"A few years back IT companies hit upon a great idea. Troubled by people who came up to their managers/HR, "I have been working as a manager - please make me a manager." or "I have been working as a consultant - please make me a consultant." - they came up with a brilliant masterstroke. They simply disconnected your designation and the work that you did. So, your pay was based on your designation and the work depended on whatever was available or whatever was required to be done at that moment. Therefore, in theory, you could be a peon who does the work of a president and be paid as much as that of a peon."
"If we make the points independent of the transaction, it would make a difference."
"Give them a separate card to be swiped for the points. Chances that they will swipe one more card is low - especially the old forgetful customers or the rich chaps who never have enough time. That leaves us with the kids who dont spend too much on their add-ons any way. Voila, points disappear down a black hole."
"You are a genius. Tell me more?"
"Great, put me through to them..."
And the complaints mount...