Thursday, October 08, 2009

Customer service!!!

As long time readers of this blog will know, I am a fan of Megamart. Long before Megamart was spun off as a different brand in itself to become a umbrella brand...


Recently I paid a visit to their flagship store at the Forum Value Mall. Megamart remains true to its promise. Good deals, value for money pricing and in general most offers are in the lines of buy 2 get 1 free or buy 2 get 2 free...


With purchases like this, alterations to trousers has got to be at a fast clip. Most of the smaller Megamarts get your job done in about 20 minutes, but on this particular day the wait at Megamart was about, yes hold your breath, 3 and a half hours. (I have heard about movie theaters being prime draws in malls, but alteration...)


Now, it is one thing to say, as the person in charge of alterations said, that, there is a rush today etc. And to tell customers that if you come on weekdays I will give it soon. Well, big s**t. I dont care and neither do I have the time to spend hours in a store selecting trousers on weekdays...


It is another thing to recognize that weekends can be busy and get a couple of tailors working fast at the alterations desk on alterations. As far as I could see, there were one or two chaps in the alterations room and it was the most mismanaged place in the store.


Also, alterations, obviously, happens after billing - and that means, once you purchase you are screwed philosophy of many organizations.


This is not rocket science, it is simple customer service. Well, I will think twice about buying trousers from there now.

1 comment:

Tanya said...

Great reading your article.i have many friends who are currently working in the call service centers which are providing the best services and mainly the outbound services to their customers.
i like your blog and have been reading it from a long while.