I had recently been to our friendly neighbourly big private bank to get a statement. This particular type of statement costs me a few hundred rupees. The person who can issue the statement does not access to debit my account. And for getting this statement, I have to be in a queue (nicely token ordered) and pay it - take the receipt and then get my statement. Now, I dont have time for all these niceties. Luckily, she told me, I could always order it online and then there will be an auto debit.
Sunday, February 07, 2010
I was stupid, I shouldnt have gone there in the first place for the statement, but I am sure this is a simple thing that can be handled - I mean, people visit service centers as a last resort, so it is in their interest to resolve issues in the shortest possible time when a customer is there, but then there are policies that need to be followed...
And while on banks, another private bank does not give me a statement for my own account online. And for the short duration it gives, it will not print my account number on it. Why? They get to charge for statements of longer duration.
So much for titles like wealth banking, priority customer, private banking and other stupid jargon.