Second, there was no search function. If I had to search, I had to walk up the helpdesk and converse with some disinterested assistants who were happier in their own conversations. And the machine that hosted the search was running at a glacial pace.
The staff were barely knowledgeable – this I understand – to staff book stores with people passionate about books is not easy – perhaps they think costs would go through the roof. But why not hire college interns or retirees – who are knowledgeable and pay them in books – atleast for the stores busy season – which I presume is weekends.
Why not hold up other bestsellers list than their own? Why not a bestsellers list for teens, women, boys, kids and what not? Why should the stores be themed by section? Why not in some other way? Why not have a corner where people pick books they thought they liked and did not buy – I think this will be really interesting corner. Create a small reading section? With coffee?